The Canvas Portal login

    Document purpose

    This document is intended to provide a non-technical audience with an understanding of the Contis Portal Login element in the end-user journey.

    About the Contis Portal Login end-user journey

    The Login to a payment account requires Two Factor Strong Customer Authentication (SCA).

    Note: Contis can perform the 2nd SCA factor which is limited to OTP via SMS only. 

    The Portal/App Journey workflow

    The Canvas Portal login end-user journey

    Step 1 – Customer opens the Portal

    The customer opens the Canvas Portal.

    Step 2 - Two Factor SCA is required for the customer to login.

    The customer enters their username and password and triggers the One-Time Passcode (OTP).

    Step 3 – Enter One-Time Passcode (OTP)

    Customer enters the One-Time Passcode (OTP) received via SMS.

    Step 4 – Customer recognised/Not recognised

    After the customer performs the SCA, there are two outcomes:

    • Success (Recognised) – continue to Step 7 – Login successfully completed.
    • Fail (Not recognised) – continue to Step 5 – Retry SCA factor.

    Step 5 – Retry SCA factor

    If the first attempt at the SCA fails, the customer can try again:

    • Try again – return to Step 2 – SCA required.
    • Fail (maximum attempts exceeded will result in an Account Access Block) – continue to Step 6 – Account Access blocked.

    Step 6 – Account Access blocked

    After exceeding the maximum number of SCA attempts, the customer is directed to the Account Access Blocked error screen - instructing them to ring customer services.

    Step 7 – Login successfully completed

    The login has been successful, and the customer is directed to the Transactions landing screen.