How many devices can a customer register to the account?

    Device registration is allowed for one customer to one device only.

    Can the customer use SCA actions other than OTP?

    SCA actions other than OTP are available to the customer once they have completed device registration. These include ‘tap on the app’, fingerprint and facial recognition, mPIN and Password.

    What is the GroupCode?

    The API uses the unique ID of the GroupCode to validate the programme and its certificate or the mobile app for the SCA. The client needs to pass the GroupCode in the SDK function for its inclusion in Web Service Request Header. The GroupCode Format example: “12128339-XXXX-XXXX-XXX-3B074932A4F6”.

    What are the minimum requirements required to implement the Contis SDK?

    To implement the SDK, you will require the following: ProductKey, App/Client Private Key, Contis Public Key, SDK Bundle (Android/iOS).

    Does the Contis SDK support customer portal implementation (Web App)?

    No, the Contis SDK is specifically developed to implement mobile app only, using the Contis API methods. If you are a portal only client please see the Portal Only solution documentation.

    Can Contis APIs be used without using SDK?

    Yes, Contis APIs can be used without using SDK but are most appropriate to a portal-only customer solution and offer OTP only. We strongly recommend clients use the SDK.

    Which customer devices are supported by Contis SDK?

    The Contis SDK will SDK will support devices using Android 8.0+ and iOS 11.0+.

    What are the security measures that have been implemented with the Contis SDK?

    PKI (Public Key Infrastructure) is the framework used for Contis SDK security.

    How I can download the Contis SDK?

    The Contis SDK will be shared after registering for the Contis API. The files required will be shared via SFTP only.

    Can I integrate the Contis SDK with other non-Contis APIs?

    The Contis SDK cannot be integrated with other non-Contis APIs - it will only work with the Contis API.

    Is the Contis SDK a licensed product?

    No, there is not a licenced version available for the Contis SDK as it is a PKI certificate-based product.

    Is there any expiry date for Contis SDK?

    The PKI certificate associated with SDK will have an expiry date.

    Does the Contis SDK allow the ‘skinning’ of pages or is it of a fixed design?

    Yes, the Contis SDK comes with a standard framework that allows the developer to implement their own ‘skinning’ according to the client’s requirements.

    How does the Contis API support the customer when they have lost the mobile device and want to block the device?

    There is a device deregistration API method available for clients to use to deregister a customer device. Registering a new device will also automatically de-register the previous device.

    How does the Contis SDK behave when the mobile device does not support fingerprint or face ID?

    If fingerprint or face ID are not supported by device, then these SCA actions will not be presented to the customer but the simple alternative SCA action of ‘tap the app’ will be available

    What customer journeys can the SDK be used for?

    All the customer journeys that qualify for use with the SCA and the SDK are detailed in the Appendix and examples shown using the Canvas app in the SDK use cases and Portal-only use cases.