Document purpose
This document is intended to provide a non-technical audience with an understanding of the Contis Portal Login element in the end-user journey.
About the Contis Portal Login end-user journey
The Login to a payment account requires Two Factor Strong Customer Authentication (SCA).
Note: Contis can perform the 2nd SCA factor which is limited to OTP via SMS only.
The Portal/App Journey workflow
The Canvas Portal login end-user journey
Step 1 – Customer opens the Portal
The customer opens the Canvas Portal.
Step 2 – Two Factor SCA is required for the customer to login.
The customer enters their username and password and triggers the One-Time Passcode (OTP).
Step 3 – Enter One-Time Passcode (OTP)
Customer enters the One-Time Passcode (OTP) received via SMS.
Step 4 – Customer recognised/Not recognised
After the customer performs the SCA, there are two outcomes:
- Success (Recognised) – continue to Step 7 – Login successfully completed.
- Fail (Not recognised) – continue to Step 5 – Retry SCA factor.
Step 5 – Retry SCA factor
If the first attempt at the SCA fails, the customer can try again:
- Try again – return to Step 2 – SCA required.
- Fail (maximum attempts exceeded will result in an Account Access Block) – continue to Step 6 – Account Access blocked.
Step 6 – Account Access blocked
After exceeding the maximum number of SCA attempts, the customer is directed to the Account Access Blocked error screen – instructing them to ring customer services.
Step 7 – Login successfully completed
The login has been successful, and the customer is directed to the Transactions landing screen.
