Canvas Portal - Login
This document is intended to provide a non-technical audience with an understanding of the Solaris Portal Login element in the end-user journey.
The Canvas Portal login end-user journey
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The Login to a payment account requires Two Factor Strong Customer Authentication (SCA). Solaris can perform the 2nd SCA factor which is limited to OTP via SMS only.
Step 1 - Customer opens the Portal
The customer opens the Canvas Portal.
Step 2 - Two Factor SCA is required for the customer to login.
The customer enters their username and password and triggers the One-Time Passcode (OTP).
Step 3 - Enter One-Time Passcode (OTP)
Customer enters the One-Time Passcode (OTP) received via SMS.
Step 4 - Customer recognised/Not recognised
After the customer performs the SCA, there are two outcomes:
- Success (Recognised) - continue to Step 7 - Login successfully completed.
- Fail (Not recognised) - continue to Step 5 - Retry SCA factor.
Step 5 - Retry SCA factor
If the first attempt at the SCA fails, the customer can try again:
- Try again - return to Step 2 - SCA required.
- Fail (maximum attempts exceeded will result in an Account Access Block) - continue to Step 6 - Account Access blocked.
Step 6 - Account Access blocked
After exceeding the maximum number of SCA attempts, the customer is directed to the Account Access Blocked error screen - instructing them to ring customer services.
Step 7 - Login successfully completed
The login has been successful, and the customer is directed to the Transactions landing screen.
